VA says more than 57,000 patients are waiting for first visit

The Department of Veterans Affairs on Monday shed light on the depth of the VA scheduling scandal and substantiated claims that rank-and-file employees were directed to manipulate records.

The agency said more than 57,000 new patients have waited at least 90 days for their first appointments and that about 13 percent of VA schedulers indicated they were told to falsify appointment-request dates to give the impression that wait times were shorter than they really were.

The information comes from the agency’s internal audit of 731 VA medical centers, which the VA released Monday.

The report said that complicated scheduling practices created confusion among clerks and supervisors, contributing to the problems.

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